Warranty
We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks down during transport or something else happens so you can claim warranty. Legally, you are obliged to report this to us within two months after discovery of the defect. If the defect falls within the warranty, we will take care of repair or replacement free of charge.
Complaints
It is always possible that something does not go quite as planned. We recommend that you first report complaints to us by emailing info@dosingpump.shop. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/. From 15 February 2016, it will also be possible for consumers in the EU to lodge complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been dealt with elsewhere, you are free to file your complaint via the platform of the European Union.
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